Covid-19 Funded Training (80-90% of the cost)

If you’re a business within the Sheffield City Region (Barnsley, Bassetlaw, Doncaster, Rotherham or Sheffield), you may qualify for Skills Bank funded training to increase your productivity and success.

 

Our virtual training approach

Yes it’s not face-to-face, but it’s just as engaging, fun and impactful. We promise to deliver training in the same manner as we’ve always done.

You’ll:

  • be engaged, enjoying a range of learning activities
  • feel comfortable in a relaxed and supportive environment
  • feel empowered to be different as you learn about yourself and how you contribute to your business
  • work with and learn about others
  • leave with a clear action plan – your training will be relevant and impactful
  • be able to decide what the training includes, as every session is bespoke, tailored to the specific needs of your business and people
  • have access to aftercare, as we provide support after the training programme for questions and ongoing guidance.

 

BSA Training’s response to COVID-19

 

Programme 1 – Leadership Virtual Toolkit – Managing self, leading and creating high performing teams

Cost has been reduced by 80% from £450 to £90 per person.

Leading is difficult at the best of times, but no more than now in these completely unprecedented times. To be an effective supervisor, manager or senior executive it’s important to manage and understand yourself, manage and develop effective relationships with colleagues, customers and suppliers, and manage key tasks and the business as a whole.

Part 1 – Understanding self, navigating change and strengthening resilience

According to a Chinese proverb, if you can command yourself, you can command the world. Before managing people, projects and processes, it’s important to manage ourselves. Now that most of us are working from home, we’ve a great opportunity to self reflect. It’s a chance to understand our strengths, what causes us stress and coach yourself increase and maintain your performance, your motivation and job satisfaction.

After participating in this highly interactive, fun and challenging virtual session, you will:

  • Complete the Myers-Briggs Type Indicator profiling tool to identify your behavioural preferences on how you are energised, how you process information, how you make decisions and how you approach deadlines
  • Receive, interpret and discuss your results to:
    • Understand and celebrate what makes you unique and your contribution to your team
    • Understand potential hindrances and how others might see you, and identify things to start and stop doing
  • Help you understand the stages in change (confusion, denial, anger, negotiating, depression, testing and acceptance) and how to deal and progress through this change
  • Develop some practical approaches to being more motivated and energised (including removing negative thought, changing your state, when to seek help, handling criticism, motivational anchors, variety and taking breaks).

 

Part 2 – Leading and motivating others remotely

It is not always easy to manage people, particularly in this current “lockdown” period, as you get use to managing remotely and your team adapts to working from home, new ways of working and managing workload. It is crucial as a manager to actively engage staff, increase motivation and morale and keep them focused. After participating in this highly interactive, fun and challenging virtual session, you will:

  • Identify your preferred leadership style and when and how to adopt a range of leaderships styles
  • Assessing and managing different people (Skill-Will matrix)
  • Managing people through periods of change and how to implement change effectively
  • Managing people at different team stages
  • Use the ‘GROW’ Coaching Model to maximise the impact of virtual coaching sessions, one-to-one reviews and ad hoc check-ins
  • Provide tips to share with team on how to effectively work at home
  • What motivates employees, and how to create opportunities linking in to what makes them tick

 

Part 3 – How to create high performing virtual teams

It’s important to learn how to work effectively with others. It’s commonly recognised that people like working with people they like, and with ‘people that are most like them’. In this session we’ll also focus on how to work effectively as part of a team when working from home. After participating in this highly interactive, fun and challenging virtual session, you will:

  • Identify what makes a high performing team and team player
  • Explore Tuckman’s Forming-Storming-Norming-Performing-Mourning model and discuss what stage the teams you belong to are at. Identify what you can do to help the team move successfully to the next stage.
  • Complete an audit of the team to identify team strengths and where you can improve
  • Effective virtual team working (communication and over-communication, choosing the right communication method, meeting rhythms and virtual reviews, opportunities to socialise virtually)
  • Develop and practice some key interpersonal skills like communication, rapport building, questioning, active listening, body language, feedback and difficult conversations
  • Virtual team building exercise to practice new team working and interpersonal skills learned

  

Programme 2 – Employee Virtual Toolkit (3 x 3 Hours)

Cost has been reduced by 80% from £450 to £90 per person.

People are the most important resource in any business and so if we can improve our people, we can improve the business. The “Employee Virtual Toolkit” is aimed to help businesses to engage, motivate and support your employees to deal with the now (which is very different to what we have previously been used to), and prepare for the future and beyond. The training will support those still at work, those working from home and those that have been furloughed and help them prepare to return to work.

 

Part 1 – Managing self, wellbeing and developing resilience

Now that most of us are working from home, we’ve a great opportunity to self-reflect. It’s a chance to understand our strengths, where we need to improve and what situations might cause us stress. After participating in this highly interactive, fun and challenging virtual session, you will:

  • Complete the Myers-Briggs Type Indicator profiling tool to identify your behavioural preferences on how you are energised, how you process information, how you make decisions and how you approach deadlines
  • Receive, interpret and discuss your results to:
    • Understand and celebrate what makes you unique and your contribution to your team
    • Understand potential hindrances and how others might see you, and identify things to start and stop doing
  • Seeing the world from others’ perspectives – increase your understanding and appreciation of others and their approaches. Just because their approach is different to yours doesn’t mean they are wrong.
  • Develop some practical approaches to being more motivated and energised (including removing negative thought, changing your state, when to seek help, handling criticism, motivational anchors, variety and taking breaks).

 

Part 2 – Working from home and flexible working

Some of us have to work from home for the first time. It does bring challenges including increased isolation, inability to switch off, distractions at home and juggling parenting responsibilities. However, when done right it working from home can lead to increased productivity and reduced cost to the business while providing employees with greater flexibility, job satisfaction, a reduction in travel and the associated time, cost and stress; and a better overall work-life balance. After participating in this highly interactive, fun and challenging virtual session, you will:

  • Understand your time management style – highlighting your strengths and introducing tools that might help
  • Review time log to build up an accurate picture of what you do during the day, how well you are using your time and if you are switching off
  • Review your time thieves – what’s within and outside your control. Discuss and share good practice on what you can do to address the issues
  • Practise techniques to managing time effectively – prioritising, saying no, planning, dealing with interruptions, delegating, procrastination and innovation
  • Learn some practical tips on how to work in flexible work arrangements (Reduced work week, reduced hours per day, or compressed work schedules)
  • Learn ten tips on working from home including how to structure your day, maintaining energy and concentration levels, creating a dedicated work space or room, dealing with loneliness and isolation, setting ground rules and the need to over communicate.

 

Part 3 – Virtual Communication and relationship building

Virtual communication skills have always been important but no more so than now. In an increasingly high-paced and global business world, telephone calls and emails are essential and effective business tools. With remote working, effective virtual communication methods will ensure we are able to develop and nurture these business relationships. After participating in this highly interactive, fun and challenging virtual session, you will:

  • Understand how to prepare, structure and manage incoming and outgoing calls
  • Build rapport with the customer and satisfy their needs quickly
  • Develop key telephone skills like communication (words and tone), body language on the phone, questioning, active listening and note taking
  • Handle a customer’s concern or complaint, with empathy and understanding
  • How to manage calls, emails and video meetings
  • Writing effective emails
    • Organising content in a logical, reader-friendly structure
    • Adapting emails to different audiences and situations
    • Writing and editing emails to make them clear and concise
  • Understand how to manage your inbox
  • Develop and practice some key interpersonal skills including communication, questioning, active listening and giving feedback

 

Programme 3 – Winning new business and managing customer relationships (3 x 3 Hours).

Cost has been reduced by 80% from £450 to £90 per person.

 

Part 1 – Understanding the your business, marketplace and customers

Scratching your head what to do in this very different environment? Not sure what customers now want, what you should focus on and how you going to reach out to customers (maintaining the high standards you always have). After participating in this highly interactive, fun and challenging virtual session, you will:

  • Techniques to understand your business and identify potential opportunities – SWOT, PESTLE, Boston Matrix, Product Life Cycle etc
  • Identify which and how to implement a new – market development, product development and diversification
  • Key questions for us to think about our Customers
  • What is customer service and why is customer satisfaction and retention is important
  • What do customers want and need; and how can you meet and exceed their expectations
  • Mapping the customer journey and identify ‘touch points’
  • Relationship Management – What virtual activities can we undertake to maintain customer relationships and how to develop a contact schedule to keep in touch

 

Part 2 – Managing a sales call and video conference meeting

In the short term, you will be doing more and more over the phone and via video conference. It is important in these sales calls you build rapport and put the client at ease, ask the right questions to understand what they want, put together persuasive proposition, handling objections and closing the sale. After participating in this highly interactive, fun and challenging virtual session, you will:

  • Making introductions and scoping the purpose of the meeting
  • Building rapport to put clients at ease and develop working relationships
  • Avoiding those sellers traps resulting in unsuccessful meetings that don’t help progress the sale
  • Asking questions to uncover ‘background’, ‘problems’ and ‘wants’.  Helping customers to understand the extent of the problem; impact on processes, other departments, processes, plans and budgets
  • Develop deep listening skills listening (including what is not being said) and accurate note taking
  • Develop a process to create unique benefit statements to motivate customers to buy
  • Understanding how people make decisions and how we can influence the decision making criteria
  • Resolving concerns and uncertainties
  • Understanding the different types of objections and how to pivot to your advantage
  • Techniques to close a sale and progress to implementation

 

Part 3 – The Emotional Intelligence sales person

People buy from people, so it’s important we understand ourselves, understand others and understand the impact we can have on others. In this highly interactive, fun and challenging session, you will identify how to increase their emotional intelligence – self awareness, self regulation, internal motivation, empathy and social skills.

Self-awareness

  • Administration of an extract of the Myers-Briggs psychometric profiling tool to identify behavioural preferences (in the Extroversion and Introversion dimension) that help you be a successful sales person
  • Understand how your customers might perceive you and what we should start, stop and continue doing

Self-regulation and internal motivation

  • Develop skills to understand, control and manage your emotions in pressurised environments. This includes removing negative thought, changing your state, when to seek help, handling criticism, adding variety and taking breaks.
  • Understand your motivational anchors and develop opportunities aligned to what makes you ‘tick’

Empathy and social skills

  • The importance of “putting yourself in the customer’s shoes”. Build empathy skills so you can see the world from the customer’s perspective. What can we learn about ourselves and the customer?
  • Understand customer types and when and how to adapt working style to get the best out of different people and sales situations

  

Programme 4 – Business Planning – dealing with the now, the future and beyond (3 x 3 Hours)

Cost has been reduced by 90% from £450 to £45 per person.

This is challenging as the past is the poor guide to the future. It is really important in this moment to have clarity on where you are, where you need to be and what you need to do to get there. You don’t want to leave it to chance and the risk is, if you don’t think about it and have a plan, your competition will certainly will do.

 

Part 1 – Dealing with the now

  • Explore what financial support schemes are available (Job Retention Schemes, deferring HMRC payments, business grants and loans etc)
  • Complete a business audit reviewing what is working well, not so well and put a plan to make the required improvements
  • How to manage time and awareness of different approaches to plan, prioritise, deal with tight and conflicting deadlines

 

Part 2 – Planning for the short term

  • Use BSA Training’s proven Business Planning model to explore
    • Mission
    • Vision
    • Business Values
    • Business Environment
    • Customers and markets
    • Product and services
    • Core competences
    • Critical resources
    • Stakeholders
    • Organisational structure
  • Develop an action plan what needs to be done, by who and by when

 

Part 3 – Planning long term and beyond

  • Developing new practices in line with social distancing restrictions e.g. work from home systems
  • Financing – dealing with debt and developing financing strategies
  • Restructuring the business and downsizing
  • Identifying critical employee and employee groups and redundancy plans
  • Exploring merger and acquisition opportunities
  • Developing new business continuity plans to reassess their exposure to risk
  • Supply chain management – stock levels and alternative sourcing

 

If you’d like any further information or would like to talk through what you want and how we can help, please don’t hesitate to get in contact by emailing bobby@bsa-training.co.uk or calling 07989 111711

 

Read the pledges we make to all our learners

 

The long-term effects of this training have been dramatic. I could see immediately that people were approaching each other differently before the day was even over. I think the continued support we receive from Bobby is instrumental in ensuring things do not just go back to the way they were before the training.

Steve Allenby, Director of Shape Services Ltd and Director of E1EW

Bobby came highly recommended, but his previous experience and great programme of work were the deciding factors. His approach is very smart, friendly and approachable. He easily finds out what the challenge is even if you are struggling to articulate it.

Paul Walters, Operations Manager at Addooco

The feedback from all the sessions has been fantastic. Bobby’s delivery and the useful content have made the sessions enjoyable and empowered colleagues to self reflect and develop a great link start to a culture of continuous development.

Lucy Goddard, HR Manager at Pricecheck

The feedback from all the sessions has been fantastic. Bobby’s delivery and the useful content have made the sessions enjoyable and empowered colleagues to self reflect and develop a great link start to a culture of continuous development.

Stacey Davies-Bowler, Managing Director at Pinewood Lettings

The training has provided my team with a good toolbox of skills to take with them into the next step in their careers. Bobby has a modern, fun approach to bringing the best out in people. He even has a way of engaging with those who usually shy away from the spotlight. You couldn’t give someone else his programme and expect the same workshop – Bobby is the selling point of his training courses.

Stuart West, Technical Manager at Sheffield Theatres

We were very happy with how the training went and since the training we have used BSA again on our team away days for Leadership Training. The sessions were engaging, positive and insightful, providing practical skills we could use quickly back in work.

Jo Barnett, HR Manager at Wakesmith Solicitors

I have really the Leadership and 1 to 1 Training with Bobby. I feel it has helped me develop and understand how I am going to progress into my new role within HR, and it has also helped me to really understand how I can communicate better with my team and understand each of them.

Abby Naylor, HR Manager at Powertherm Contracts