mega888 Apprentice Development Programme Topics - BSA Training

Apprentice Development Programme Topics

The Apprentice Development Programme is made up of six monthly sessions each covering a key topic.

Each workshop will equip the apprentice with the vital knowledge, skills and attitude to allow them to be a successful part of your business, and reflect upon and discuss each key area to contextualise their new skills specifically for their industry.

Session 1 – Managing Yourself

  • Self-assessment of their skills to benchmark strengths and areas for development
  • Identifying preferred working style, and when and how to ‘flex’ to get the best out of people and situations. 
 Administration of the psychometric tool to identify behavioural preferences
  • The importance of a can-do attitude and seeking, creating and grasping opportunities
  • Development of a personal action plan to address areas for development and achieve personal and business goals

Session 2 – Team Working

  • Understand different types of teams and how to be an effective team player
  • Administration of the Team Profiling tool to identify their Team Role preferences
  • Practice of key skills to develop and maintain effective relationships (rapport-building, questioning, listening, feedback, communication and body language)
  • How to deal with different people (including difficult ones)

Session 3 – Confidence Building

  • Techniques for improving their confidence and self-worth
  • Developing practical strategies for handling criticisms
  • How to give their opinion and give feedback
  • Learn strategies for saying “no!”
  • What things might affect their confidence and what they can do about it

Session 4 – Communication Skills

  • Questioning and listening skills to acquire information and avoid misunderstandings
  • The importance of understanding perspectives and relating to the thoughts and experiences of others
  • Active Listening – listen effectively to avoid misunderstandings
  • Importance of non-verbal signals, gestures, facial expression, body language, appearance, etc.
  • How to give positive and negative feedback

Session 5 – Time Management

  • The importance of good time management
  • Review of their daily, weekly and monthly activity, identifying what is consuming their time and minimising any time wasted
  • High pay-off activities versus low pay-off activities and techniques for managing time well
  • How to prioritise tasks so the urgent and important things get done

Session 6 – Customer Service

  • What is ‘customer experience’
  • Customer needs, wants and expectations, and how does the business compare
  • Customer-focused skills and behaviours
  • How to handle complaints and turn an unhappy customer into a happy one