Session 1 — Managing and Understanding Yourself
It’s vital to understand yourself. In particular, we need to understand what we’re good at and the skills we can bring to our organisation. Likewise, it’s important to know our behavioural preferences – i.e. which situations and people bring the best and worst out of us, and what we need to work on.
The session includes:
- Self-assessment of skills to benchmark strengths and areas for development
- 360º feedback to identify open, hidden and blind spots
- Implementation of psychometric tools to identify behavioural preferences (Energy, Process of Information, Decision Making and Approach to Deadlines and Tasks)
- Discussion of role and characteristics of a leader
- Identify preferred working style and when and how to ‘flex’ to get the best out of people and situation
- Development of a personal action plan to address areas for development and achieve your personal and business goals
Session 2 — Managing and Developing Effective Relationships
People are the most important resource any organisation, as their performance underpins the success of your organisation. People like working with people they like and who are most like them. It’s crucial to develop people skills to develop and maintain successful working relationships.
The session includes:
- An audit of your team to identify strengths and areas for development
- Implementation of the Team Profiling tool to identify team role preferences, how to best allocate tasks and improve interpersonal communication
- Key skills practise to develop and maintain effective relationships (Rapport Building, Questioning, Listening, Feedback, Communication and Body Language)
- How to use the GROW coaching model in coaching, mentoring, appraisals and one-to-ones
- Discussion of key skills and behaviours in offering excellent customer service to both internal and external customers
Session 3 — Managing Key Tasks and the Running of the Business
Most of us find that we never have enough time. Increasingly we are asked to do a lot more with the same or even fewer resources, so we need to find ways to work smarter and not harder to ensure our key tasks get done and get done well.
The session includes:
- Tools to manage time and different approaches to manage workloads
- What is innovation, how to foster innovative thinking and how to have the confidence to present new ideas and ways of doing things better, faster and cheaper
- Implementation of the Innovation Behavioural Profiling Tool to measure innovation capacity and innovation team role
- The process of change and how to work through the periods of confusion, denial anger, blame, depression and finally acceptance
- Benefits and how to delegate (who to, what, when and how)
- Identify a range of problem solving and decision making techniques
Personal & Team Action Plans
At the end of each workshop, learners will put together an action plan outlining what they are going to do differently when back at work. The Action Plan provides opportunities for a return on investment for the organisation as learners can work on real life opportunities and challenges.
Toolkit
The participant will work through and take away an extensive toolkit of exercises, case studies and templates to use back in the workplace.